If it breaks, we replace it.
Free. For life.
Every part of every Slab Stands product is covered for as long as you own it. This page is the whole policy — it's short on purpose.
What's covered
Any part of any product we sell, if it breaks, cracks, snaps, warps, delaminates or wears out in normal use. That includes:
- Case bodies that crack or split
- Faceplates with broken snap fingers, or that no longer hold a slab firmly
- Sealed lids that won't stay shut
- Bases that crack, or whose channel has spread and no longer grips
- Stands that warp, sag or lose their lean
- Anything that arrives damaged, misprinted or out of spec
We replace the individual part, not the whole product — that's the point of building it modular. If a faceplate snaps, you get a faceplate.
What isn't
- Lost or stolen parts
- Deliberate damage — if you cut, drill, melt or otherwise modify it, that's on you
- Normal cosmetic marking: scuffs, fingerprints, shelf wear
- Damage to a card or slab. We cover our parts; we can't cover your collection
- Products bought secondhand — coverage stays with the original purchaser
How to claim
- Send a photo to hello@slabstands.com showing the part and what went wrong. An order number helps but isn't required — if we can see it's ours, that's enough.
- We ship the replacement. Usually same business day if you write before 2pm CT.
- Keep the broken part. You don't need to send anything back. Recycle it, keep it as a spare, bin it — your call.
Why we do this
These are printed parts. They cost us a few grams of filament and half an hour of machine time. The card sitting inside is worth immeasurably more, and a display product you're nervous about is a display product that stays in a drawer.
Making the warranty unlimited is cheaper for us than making you think about it — and it keeps us honest, because a part that fails often is a part we have to redesign rather than quietly keep selling.